anyone else having Shaw Internet issues?

Submitted by Aaron Cosbey on Mon, 27/01/2025 - 12:10pm

Shaw Internet support just told me that my issues were actually region-wide, so no need for an on-site visit. Has anyone else been having wild fluctuations of speed? (Like from over 800 mbps to less than 10, depending on when I test it.) Or am I being fed a fairy tale?

Town: Rossland, BC
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Submitted by DCherylD on Mon, 27/01/2025 - 12:26pm.

Hi Aaron. We also have/had bad internet.  Same, but top speed was about 100, down to 10.  We are at the hill.  I called last week and they tried all sorts of things, but it just got worse.  I suggested she look in the community, and she said, yes - it appears to be a regional thing.  She said they closed the previous ticket as "complete", but she opened another ticket.  but, she could see other people were rebooting their modems, so that's why she labelled it regional.  Sucks to be us, I guess.

Submitted by beebe on Mon, 27/01/2025 - 1:23pm.

Yes, and I have seen similar on-line complaints from Trail, BV, Fruitvale and Warfield.

Submitted by Fishy on Mon, 27/01/2025 - 2:22pm.

Same, generally speed in the morning has been fine, tolerable in the afternoon, terrible in the evening. Shaw considered the issue addressed after a modem reset restored speeds between 80-100. But that was only a temporary fix for a few hours. And that is less than speeds I was getting prior to these issues. In the past i've recieved a bill credit for this same issue. I will request that and everyone else should too. 

Submitted by C MT on Mon, 27/01/2025 - 3:05pm.

Same issue here.. speed drops to 0 in the evening while being at 110% speed in the morning.. that last the last couple of nights. 

Today there was an outage for an hour.. hopefully that will fix it!

Submitted by JJR on Mon, 27/01/2025 - 3:53pm.

Talking to someone who works in a business to do with the "internet of all things"  (or whatever they call it...makes my eyes glaze over) he said that he thinks the cable that was damaged last month by a ship's anchor in the Baltic Sea (you can look it up) is the root cause, as depending on the damage that was caused, any business etc with a server would have to reroute all their communications through other sources and after a while  it dogpiles the the internet connections wordwide until things get sorted and settled out as to who is hooked up to where....kinda like stringing an electrical cord when the power goes out, and you have to go blocks to find where you can plug yours in, but the amperage drawn when lots of people are doing it will affect  everyone along the route, with brownouts and temp outages etc.   He said he can't say for sure at this point but a similar circumstance happened in  March of last year when undersea cables were cut in the Red Sea. I was never great at science class so my limited brain cells fogged up while listening to his explanation of how these cables & global internet work, and how it affects  things globally. but better brains than me who are reading this may understand it all.....?